Home Instead Senior Care

Suite 11, 185 Military Road
Neutral Bay, NSW 2089

Phone: 02 9908 7206
Fax: 02 9953 7108

Where the Worry Ends

is where worry ends and life begins.

Home. There's no place like it. It is the centrepiece to our lives, a sanctuary of love and comfort. Home Instead Senior Care understands this. And we help your loved one stay there while addressing all of your valid concerns.

  • Your loved one stays where they feel safe and surrounded by memories.
  • You can feel at ease about their safety
  • They receive necessary help with shopping and errands
  • We work with you in arranging the appropriate assistance for their needs
  • We'll assist you every step - from starting the conversation to making a plan


“I was so happy to know that staying at home was an option for my mum

She has always been a scrap booker and it’s incredibly touching to see how much it has meant for her to stay surrounded with her own photos, paints, stickers, crafts and intimate memories. And the best part is, now I feel confident knowing that she’s safe, living at home, even when I can’t be there. It’s like we’re starting a whole new chapter. A great one. Thank you so much.”

Jane  J., client’s daughter

Where to start

Instead of wondering where to start,
there's Home Instead.

You and your family are not alone, and we understand the options may seem overwhelming. With Home Instead Senior Care, you're on your way to making a positive change.

  • You've done your research and narrowed down your options
  • You've identified your unique needs
  • You want your loved one safe without losing personal freedom
  • We help you find the solution that fits you and your family perfectly


"Thanks Celia.  Mum likes to have this calendar beside her chair so she can refer to it and then knows what day the girls are coming.  She gets a little confused sometimes.

For the record, things are going along very well.  We can’t speak highly enough of the care provided to Mum by Michelle and Sylvia. Mum is very comfortable with both of them which in turn takes a lot of worry off my sister and I. 

Please pass this on to Chris."

Elisa T., client's daughter

Trusted Partner

To you, it's about finding a trusted partner.
To us it's personal.

Paul and Lori Hogan founded Home Instead Senior Care in 1994 after caring for Paul's grandmother. An active and loving woman, the little help she needed to stay safe while living at home encouraged Paul and Lori to start a service that offered the same kind of help to families just like theirs.

Since then, we have been devoted to the highest quality care for your loved one in the comforting atmosphere of home. Today, the Home Instead Senior Care network has more than 1,000 independently owned and operated franchises across 15 countries. Caring is what we do. It's what we love. And it's what we hope to share with you and your family. To us it's personal.


“My sisters and I wanted to thank you and the team at Home instead, for the wonderful contribution of consistent and dedicated care given to our Mother, Joan who passed away in February this year. 

The care given by you was of such good quality that our Mum often thought of the carers as her friends. We certainly could have not continued happily in our professions without this quality of care for our Mother. As you are well aware our Mum had extra difficulties being Bi-Polar but this was extremely well handled by your caregivers. We would be very happy to recommend your services to anyone else, and I can be contacted if you require me to assist in this manner. 

Thanking you again.”

Jan, client’s daughter

Instead of Stress

Instead of Stress,
there's Home Instead.

It's our goal to assist you in any way to ensure your personal health and well-being throughout this entire process. So to help you reduce stress and stay informed, many resources are offered. Talk to your local Home Instead Senior Care office to discover how we can help you:

  • Ensure your personal health and well-being
  • Reduce stress
  • Stay informed

Consider this

Consider this:
5 important questions

Here are just 5 important questions you should ask yourself:

  1. What is your biggest concern regarding your ageing loved one?
  2. Are you worried about supporting your ageing loved one while also keeping up with the needs of your spouse, kids, job, home and your personal needs?
  3. Are you making compromises in your life due to your responsibilities as a family carer?
  4. What do you need to help create balance in your life?
  5. What do you need to feel confident that your loved one is safe to remain in their home?

Local information

Your Local Office

Owner Jim Little

Today, many relationships are formed daily through CAREGivers who provide assistance with activities that used to be simple. Tasks like grabbing a tin of soup from the top shelf, opening the mail, reading a book, folding laundry, tying shoelaces or scrapbooking family history are not as easy as they used to be for many seniors.

No matter where seniors live, in their own home, residential care facilities or nursing homes, Home Instead Senior Care is currently providing thousands of hours of senior home care services across Australia, and now to the local suburbs and communities of the Lower North Shore.

Call us on 02 9908 7206 or visit HOMEINSTEAD.COM.AU for more information

Local CAREGivers

Our Local CAREGivers

We want to introduce you to some of our special CAREGivers, proving themselves every day to have the kind of compassion you can expect from Home Instead Senior Care. Each is specially trained to provide the unique, personal attention your loved one needs. You can trust their experience. Your loved one can trust in their care.

When a House is a Home

When a House
is a Home.

  • Your local Home Instead Senior Care office is your connection to the best one-on-one, non-medical assistance available
  • As daily activities become more challenging, Home Instead Senior Care provides different levels of care
  • From meal preparation to shopping and errands, and from personal care to companionship, a Home Instead CAREGiver balances assistance with confident self-reliance
  • Staying close to memories and familiar surroundings can make ageing a more calming, soothing process
  • Your loved one's freedom to stay at home helps maintain your lifestyle as well


“Home Instead have provided services looking after my 97 year old grandmother, Hazel, for the last 2-3 years.  I first contacted Home Instead when it became very clear that my grandmother, who lived alone, required extra support and help at home.  Through these services, my grandmother extended her time in her own home by about 2 years.  Eventually, we had no choice but to have her transferred to a nursing home.  As I have lived overseas or interstate for all of this period, I also continue to use Home Instead to visit my grandmother regularly at her nursing home.  Against this background, I can not highly enough of Home Instead, Steve Patterson, and his caregivers, particularly Carol.   In my absence, they have taken exceptional care of my grandmother and made her twilight years happy and comfortable, and also relieved significant pressures and responsibilities from my grandmother's nephew, Noel.  Carol genuinely cares for my grandmother, sings with her, laughs, tells stories and takes emotional and physical care of her.  On occasions where my grandmother has had to be admitted to hospital, Carol is never far away, and Steve is a very regular and constant source of information for me.   

It is hard to express my gratitude for the wonderful service that Steve and his team provide and for the peace of mind that they bring, knowing that my grandmother has lots of support and care around her. ”

KryaT., client’s granddaughter

Taking Good Care

Good Care.

Our Home Instead Senior Care Network

  • Has more than 40,000 passionate CAREGivers
  • Each takes pride in helping families in their communities
  • Each brings a wealth of knowledge to everything they do
  • Most have previous experience caring for older family members, friends or both

Our CAREGivers

  • Undergo a thorough screening process with criminal background and multiple reference checks
  • Are fully insured
  • Take part in our exclusive multi-phase training programme specialising in common issues and challenges facing people as they get older

Our steps towards caring

  • We visit to meet and learn about your loved one's needs and wants, and determine the CAREGiver skills to provide the required care
  • We select the CAREGiver who closely matches your loved one's needs and introduce them on their first visit
  • We conduct Quality Assurance visits and record all communications to ensure you are confident and comfortable with the care being provided


“Since Home Instead came into the picture it’s less stressful.

It’s nicer, I talk to my mum and she’s busy – she’s not waiting for a call from me. It’s finally back to the balanced mother/daughter relationship we’d been missing”

Helen C., client’s daughter

We can help

We can help,
and here's how:

  • Improved quality of life reduces stress for everyone
  • Flexible and responsive services tailored to your exact needs and preferences
  • Intimate knowledge of clients to anticipate changing needs before they arise
  • Trusted Home Instead CAREGivers for safe in-home living

Our Services

  • You choose the services you want - and we can change services and schedules to suit your daily needs
  • No assessment is required and services can start immediately
  • Services are available from just 2 hours to 24 hours, 7 days a week
  • The services we provide will grow to include activities and support unique to your own needs



  • Companionship and conversation
  • Record family history
  • Play mind stimulating games
  • Participate in crafts
  • Writing letters and correspondence
  • Organise mail
  • Arrange appointments
  • Assist with evening activities and tuck in services
  • Assist with morning activities and wake up services
  • Discuss current and historical events

Home Helper

Home Helper

  • Light housekeeping, dusting
  • Assist with laundry and ironing
  • Provide incidental transportation
  • Make beds and change sheets
  • Plan, prepare and clean up meals
  • Prepare grocery list
  • Monitor diet, eating and food expiry dates
  • Organise and clean cupboards
  • Ensure a safe and healthy environment
  • Drop off and pick up dry cleaning
  • Drop off and pick up prescriptions
  • Medication reminders
  • Assist with pet care

Personal Care

Personal Care

  • Help with washing or showering
  • Assist with dressing and personal grooming
  • Help with managing incontinence care
  • Assist with eating
  • Assist with mobility and walking
  • Escorting to appointments, shopping or social outings
  • Assistance with communication
  • Dementia or Alzheimer's care
  • Respite or convalescence care

Our Commitment to You

Our Commitment
to you:

We pledge that our clients will be:

  • Treated with dignity, respect and courtesy;
  • Provided with quality care services;
  • Kept informed and consulted about the care services being provided;

Our clients will be able to:

  • Express their own views and change services as required;
  • Access all of their information kept by Home Instead Senior Care (subject to privacy and confidentiality);
  • Use an advocate on their behalf, and make a complaint.

Home Instead Senior Care expects that you, the client will:

  • Make every effort to assist in providing a safe workplace
  • Ensure that all health and safety risks that are bought to their attention are eliminated or adequately controlled.

Grievance Policy

Home Instead Senior Care is committed to the delivery of high quality care services.  Inherent in this high quality care is the recognition that you may have cause to make a complaint about the services provided. Each office will thoroughly investigate your complaint fairly, promptly, confidentially and without retribution. if required you will be welcome to involve a support person or advocate of your choice in grievance discussions.

Home Instead Senior Care

Suite 11, 185 Military Road
Neutral Bay, NSW 2089

Phone: 02 9908 7206
Fax: 02 9953 7108

Contact us

If you would like to ask us a question just fill out the form below and we will get back to you.

Fields marked * are compulsory.